Privacy Policy

Geeks.Online ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website at 1-800-Geeks.Online. This policy applies to all information collected through our website, telephone services, on-site technical support, and any related services, sales, marketing, or events. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We collect information that you provide directly to us, information we collect automatically, and information from third parties. Personal Information You Provide: • Contact information (name, email address, phone number, mailing address) • Business information (company name, job title) • Account credentials (username, password) • Payment information (credit card details, billing address) • Communication records (support tickets, chat logs, emails) • Device information necessary for technical support Information Collected Automatically: • IP address and browser type • Device identifiers and operating system • Pages visited and time spent on our website • Referring website addresses • Cookies and similar tracking technologies

We use the information we collect for various purposes, including: Service Delivery: • To provide, maintain, and improve our IT support services • To diagnose and resolve technical issues on your devices • To process transactions and send related information • To respond to your comments, questions, and requests Communications: • To send you technical notices, updates, and security alerts • To communicate about promotions, upcoming events, and news • To provide customer support and respond to inquiries Business Operations: • To monitor and analyze trends, usage, and activities • To detect, investigate, and prevent fraudulent transactions • To personalize and improve your experience • For internal training and quality assurance purposes

When you use our remote support services, you authorize us to access and control your computer or device for diagnosis, service, and repair purposes. During Remote Sessions, We May: • Download and use diagnostic software • Gather system data and configuration information • Take remote control of your device • Access or modify device settings • Install, update, or remove software as needed We may monitor and record telephone calls and online sessions for: • Quality assurance and training purposes • Internal market research • Improving our services • Compliance with legal obligations You grant permission for this monitoring when you accept our Terms of Service.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances: Service Providers: • Third-party vendors who assist in providing our services • Payment processors for transaction handling • Cloud hosting and data storage providers • Analytics and marketing service providers Legal Requirements: • To comply with applicable laws, regulations, or legal processes • To protect the rights, property, and safety of Geeks.Online and others • To enforce our terms and conditions • To respond to lawful requests from public authorities Business Transfers: • In connection with a merger, acquisition, or sale of assets • Your information may be transferred as part of that transaction

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our Security Measures Include: • SSL/TLS encryption for data transmission • Secure data storage with access controls • Regular security assessments and updates • Employee training on data protection • Incident response procedures While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

We use cookies and similar tracking technologies to collect and store information about your preferences and activities on our website. Types of Cookies We Use: • Essential cookies: Required for website functionality • Analytics cookies: Help us understand how visitors use our site • Marketing cookies: Used to deliver relevant advertisements • Preference cookies: Remember your settings and choices Managing Cookies: You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. We may also use web beacons, pixel tags, and similar technologies to track user activity and gather usage statistics.

Depending on your location, you may have certain rights regarding your personal information: Your Rights May Include: • Access: Request a copy of your personal data • Correction: Request correction of inaccurate data • Deletion: Request deletion of your personal data • Portability: Request transfer of your data to another service • Opt-out: Unsubscribe from marketing communications • Restriction: Request limitation of data processing To Exercise Your Rights: Contact us at help@geeksonline.com or call 1-800-433-5766. We will respond to your request within 30 days. California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information is collected and the right to opt-out of the sale of personal information.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Retention Periods: • Account information: Duration of your account plus 7 years • Transaction records: 7 years for tax and legal compliance • Support tickets: 3 years after resolution • Marketing data: Until you opt-out or 3 years of inactivity • Technical logs: 1 year After the retention period, we securely delete or anonymize your information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us immediately at help@geeksonline.com.